Donard recruitment are currently recruiting for a Customer Service Executive to join an established, family owned commercial equipment provider at their office in Belfast.
As a Customer Services Executive, you will be responsible for delivering exceptional standards of service to both prospective and current customers, involving the sale and servicing of commercial catering and refrigeration equipment for one of the leading companies in Northern Ireland in this sector. In line with the company’s core values, the focus of the business is on achieving consistently high levels of customer satisfaction, using a process orientated approach.
Reporting to the Sales Manager, the role involves receiving orders and service job requests via telephone and email, the sourcing parts from suppliers and preparing daily job schedules with associated documentation for the Service team. Additionally, you will provide customers with regular updates regarding order or job status, ensuring deadlines are met and customer service standards maintained. The successful candidate must possess a strong understanding of customer needs, with the ability to complete tasks effectively and efficiently while working under pressure and displaying a professional manner at all times.
A summary of key responsibilities is as follows:
Skills required for the role are as follows:
8 November 2020
Job Reference Number: