Temporary Customer Service Advisor

  • Belfast
  • Part Time
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Donard Recruitment are working with, works with some of the world’s leading software and technology companies to recruit for temporary inbound customer advisors.

We are looking for professionals who will deliver an exceptionally high standard of customer care via the telephone and email. The client, who has a loyal global following, want their staff to go above and beyond for the customer.

In this role you will be redirecting customer queries to the right department to help them with any questions they may have around their account.

Close to Belfast City Centre, this is a full-time temporary role. Working hours between 8am – 8pm Monday to Friday and 8am-5pm Saturday & Sunday with potentially overtime being paid at weekends.

These roles will be between 3 – 6 months and possibly permanent positions available at the end. Students who can commit for 3 months are encouraged to apply.

 

Duties include

  • Answering Calls and providing a top-class service
  • Going above & beyond for the customer
  • Quality and accuracy of information given to callers;
  • Excellent attendance and time keeping;
  • Knowledge of departmental policies and procedures;
  • Accuracy of use of the IT systems;
  • High standard of general telephone behaviour;

 

Essential Skills, Knowledge and Behaviours ·

  • Good Listening skills – able to understand customers problems;
  • Ability to question the customer effectively to understand their needs;
  • Clear and concise explanations to the customer;
  • Polite and attentive telephone manner; must be able to build rapport and offer a fantastic customer service experience
  • Assertiveness that achieves a win/win situation;
  • Good verbal and written communications;
  • Good Time Management; · Accurate keyboard skills;
  • Flexible approach to work and problem solving;
  • Have empathy with distressed and upset callers;
  • Be adaptable to change in a constantly shifting environment
  • Computer literacy and technical aptitude.

 

Experience

  • Excellent communication skills and ability to resolve issues
  • Must be Computer Literate

Salary:

  • £8.21 an hour

Closing Date:
26 July 2019

Job Reference Number:

To apply for this job send your CV to
info@donardrecruitment.com or call 028 9099 6195
quoting the reference

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