Operations Mnager

  • London
  • £32000
  • Full Time
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Donard Recruitment is currently recruiting for an Operations Manager on behalf of our client, a UK-wide care provider, for the London area (this is a home and field based post).


Essential Criteria

  • Communicative English, both verbal and written
  • Previous higher managerial experience
  • Must hold a valid, in date full UK driving licence & have access to own car
  • Experience in conducting investigations, disciplinary hearings, return to works etc.
  • Good report writing skills

Desirable Criteria

  • Previous experience working within a care environment
Job Duties

·         Supervise and manage a maximum of 15 clients, including the teams of Personal Assistants and where applicable, Care Co-ordinators, providing supervision & role development

·         Undertake ‘return to work’ interviews with staff following periods of sickness

·         Conduct and record field visits with each client as appropriate but at least monthly

·         Working with the Clinical Nurse Managers and Clinical Assessors, contribute to the identification of training needs for staff and ensure training reflects developments in care delivery and management

·         Support the recruitment and be involved in interviewing/induction processes

·         Working with a Clinical Nurse Manager, undertake Risk Assessments and other assessments for clients and their homes as delegated by the Regional Manager or Regional Clinical Lead

·         Assist the Clinical Nurse Manager with Hospital Discharge arrangements

·         Ensure that clients, families and informal carers (i.e. friends and family) remain central to our services

·         As required by the Senior Operational Manager or Regional Clinical Lead, prepare reports for reviews of the service and packages

·         Maintain budgetary responsibility (including the control of agency spend) for allocated client packages

·         Conduct disciplinary hearings into non-clinical incidents

·         Working with the recruitment and HR functions ensure policies and procedures are followed to enable proper administration of all Right to Work, DBS employment checks and all regulatory compliance.

·         Ensure that the team’s activities are fully compliant with the Health and Social Care Act; and conforms in all respects with the standards and requirements of CQC.

·         To be on call as part of a rota to ensure resource management of clients is maintained and other operational emergencies are appropriately managed, an on-call allowance will be paid.

·         A full job description is available on application.



Additional Information

  • Hours of work: Monday – Friday, 8.30am – 5pm.
  • Applicants must be prepared to do on call evenings & weekends on a rota system with the other management teams, which is 1 week out of 7.
  • Salary: £32k + £4k car allowance
  • Company benefits package
  • This vacancy is a permanent contract.


If this vacancy is of interest to you, please give Charlotte a call on 01216671217 to discuss.


Closing Date:
7 November 2018

Job Reference Number:

To apply for this job send your CV to
info@donardrecruitment.com or call 028 9099 6195
quoting the reference


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